Shipping policy

At The House of Baladini, every pair of footwear is crafted with meticulous attention to elemental design, quality leather, and lasting comfort. We handle all orders through structured processing and partner with trusted courier networks to ensure your footwear arrives safely.

1. Order Confirmation & Verification

  • System Entry: Orders are logged automatically into our fulfillment system immediately upon checkout.

  • Concierge Verification: Following order placement, a representative from our concierge team will reach out via phone call or WhatsApp to confirm your order details and delivery address.

  • Mandatory Confirmation: No order will be dispatched without explicit phone or WhatsApp confirmation. If our team is unable to reach you within 24 hours, your order may be automatically cancelled to prevent unauthorized orders.

2. Processing & Production Timelines

  • In-Stock Orders: In-stock footwear is prepared, quality-checked, and dispatched from our facility within 48 to 72 business hours following order verification.

  • Made-to-Order & Custom Pairs: Footwear requiring custom sizing, specific hand-applied patinas, or small-batch production takes 10 to 14 business days for hand-crafting and finishing prior to dispatch.

  • Tracking Details: Once your shipment leaves our facility, you will receive a tracking link via email and/or WhatsApp to monitor your delivery status in real time.

3. Delivery Estimates & Destination Terms

  • Domestic Delivery (Pakistan): Standard transit times typically take 2 to 5 business days following dispatch, depending on your city and local courier coverage.

  • Street Address Requirement: A complete physical street address (including house/building number, street, sector/area, and city) is required for all shipments. We cannot deliver to P.O. Boxes.

4. Delivery Conditions & Delays

  • Estimated Timeframes: All delivery timelines provided are estimates. While we guarantee prompt processing and dispatch on our end, Baladini is not liable for minor courier delays caused by weather, road conditions, holiday backlogs, or local security restrictions.

  • Failed Delivery Attempts: Couriers will attempt delivery to your provided street address. If a delivery fails due to an incorrect address or unreachability at the time of drop-off, the package may be returned to our facility, and re-dispatch fees may apply.

5. Damaged or Incomplete Shipments

If your package arrives with visible exterior damage or if items are missing, please contact our support team within 48 hours of receipt at hello@baladini.com or via our WhatsApp concierge line with clear photographs of the transit box and contents.